Legal

User Agreement

Last updated 1 October 2026 · Effective 1 October 2026

1. What the service is

Advizz is an AI assistant for customer support and pre-sales conversations. You configure it with your own material — your website pages, product catalogue, FAQs and any knowledge you add in the cabinet — and it answers questions from visitors on your site, in the widget you install, or by email on an address we route to your queue. It can collect contact details that visitors give it and hand a conversation over to one of your own people.

The service is provided for business use. It is not a consumer product, and it is not intended for use by children.

2. Accounts and access

• By creating an account you confirm that you act for the business named in it and that you are authorised to accept this Agreement on its behalf.
• Sign-in to the client cabinet is by a one-time link sent to a work email address; there is no shared password. Keep access to that mailbox secure — anyone who can read it can sign in.
• You are responsible for everything done by the users you invite, and for removing users who should no longer have access. Live sessions can be ended from the cabinet at any time.
• The information you give us — company name, website, contact addresses — must be accurate and kept up to date.

3. AI answers and your responsibility

The assistant generates answers with a large language model. Such answers can be wrong, incomplete or out of date even when the underlying material is correct, and they are produced automatically without a human reading each one.

• Answers appear to your visitors under your brand. As between you and us, they are your statements to your customers, and you are responsible for them.
• The service does not provide legal, financial, tax, medical or other professional advice, and nothing it produces may be presented as such.
• If you operate in a regulated area, or if an answer can affect a price, an order, a warranty or a legal right, review the assistant’s behaviour before you publish it and keep a human in the loop. Tools for that — test runs, operator handoff, business hours and escalation rules — are part of the product.
• Prices, stock and order statuses are only as current as the sources you connect. We do not guarantee that any figure shown by the assistant is live.

4. Your content

Your material stays yours. You grant us a non-exclusive licence to host, copy, process and display it for the sole purpose of operating the service for you — including reading the pages of the website you specify, building and updating a knowledge base from them, and sending relevant parts of it to the model provider as context for an answer.

You confirm that you hold the rights needed for that material, including for product photographs and catalogue data, and for the website we read on your instruction. The site-reading feature is for your own website; do not point it at a site you have no right to copy.

5. Acceptable use

You may not use the service to:

• break the law, infringe someone else’s rights, or deceive your customers;
• impersonate another business, or present the assistant as a human being when a visitor asks directly;
• publish or distribute malware, run attacks, probe or bypass isolation between accounts and brands, or test the limits of the platform without our written agreement;
• send unsolicited bulk messages, or use contact details collected by the assistant for anything the visitor was not told about;
• resell, sublicense or white-label the service, or build a competing product from it, without a written agreement with us;
• load content that is unlawful where you or your customers are, or that we are required to remove.

6. Plans, limits and fees

The service is sold in plans. Each plan carries monthly usage allowances — assistant replies, website re-reads and pages read per re-read among them. The allowance that applies to you and how much of it is left are shown in your cabinet, and the counters reset at the start of each calendar month. No plan is unmetered: every answer and every page read costs us a model call.

Fees, billing period and currency are agreed with you in writing before the plan starts; a free trial, where offered, carries the trial allowance and no payment obligation. We do not collect or store card details in the service. If an allowance is exhausted, the feature concerned stops until the next month or until the plan is changed — existing conversations are not deleted.

7. Availability and changes

We work to keep the service available and to deploy changes without interrupting it, but we do not promise a particular uptime unless we have agreed one with you in writing. The service depends on third parties — model providers, hosting, network and email infrastructure — and their failures can interrupt it.

We improve the product continuously and may add, change or retire features. We will not remove a feature you rely on without notice where we have your contact details, and we will not reduce a paid plan’s allowances during a period you have already paid for.

8. Suspension and termination

• You may stop using the service and ask us to close your account at any time.
• We may suspend an account immediately if it is being used unlawfully, if it threatens the security or stability of the platform, or if agreed fees remain unpaid after we have asked for them. Where it is safe to do so, we tell you first.
• Either side may terminate this Agreement by notice if the other is in material breach of it and has not fixed the breach within 14 days of being told about it.
• After termination, we stop serving the assistant and delete your data as described in the Privacy Policy. Ask us before you close an account if you need an export.

9. Intellectual property

The platform, the widget, its code, design and documentation are ours or our licensors’, and nothing here transfers them to you. You keep your content, your trade marks and your data. Feedback you send us may be used to improve the product without obligation to you, and we will not identify you as its source without asking.

10. Disclaimer and liability

The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose, and we do not warrant that the assistant’s answers will be accurate, complete or suitable for a given customer conversation.

To the fullest extent permitted by law, neither side is liable for indirect, incidental or consequential loss, or for lost profit, revenue, goodwill or data, and our total liability under this Agreement is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded.

11. Indemnity

You will defend and hold us harmless against third-party claims arising from your content, from the way you configure or present the assistant, from your use of contact details it collects, or from your breach of this Agreement — provided we tell you about the claim promptly and let you control its defence and settlement as far as it concerns you.

12. Changes to this Agreement

We may update this Agreement. The current version always lives at this address with the date of the last change at the top. If a change materially reduces your rights, we will tell the account’s contact address at least 14 days before it takes effect; continuing to use the service after that date means you accept the new version.

13. Governing law

This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the state and federal courts sitting in Delaware have exclusive jurisdiction over disputes arising from it. If a provision of this Agreement is held unenforceable, the rest stays in force. Nothing in this section removes a consumer or data-protection right you have under the mandatory law of your own country.

14. Contact

Quantum Market Hub LLC
8 The Green, Suite R, Dover, DE 19901, United States
hello@advizz.io